silentVIP and Navan, side by side

Navan

• Self-service booking of flights, hotels, trains, rental cars and black cars, with saved profiles and loyalty details. Source
• Mobile app to search, book, change and cancel, with 24/7 agent chat and trip notifications. Source
• Arrangers can book for executives, employees and guests from one account. Source
• Navan Pro, backed by Reed & Mackay, for high-profile travellers. Source

Checked 14 October 2026

silentVIP

• There's no live self-booking engine. Travellers or assistants send a request, our team sources options, and the traveller compares and selects them in the portal, with the full price, fare rules and policy status on each option.
• Assistants book for the travellers delegated to them, without shared logins. Our team takes phone and email requests under the same policy.
• The portal works in a phone browser. There's no native app.

Navan

• Policy entered once, with budget limits by category, department or trip type, and 'dynamic policies' that adjust to market prices. Source
• In-policy bookings can be auto-approved. Out-of-policy bookings are flagged or rejected, depending on set-up. Source
• Business plan lists 'unlimited policy and approval workflows'. Source

Checked 14 October 2026

silentVIP

• Rules for cabin by flight length, hotel caps by city, advance booking, preferred suppliers, a maximum trip cost and restricted destinations. Policy groups for standard, senior and executive travellers.
• An out-of-policy choice needs a written justification and goes to the traveller's approver, or a delegate while the approver is away. A change after approval is approved again.
• The same rules apply whether the booking comes through the portal, an assistant or our team. No dynamic, market-based limits.

Navan

• Navan corporate cards with up to 1.5% back and no annual card fee, plus links to existing Visa, Mastercard and Amex cards. Source
• Full expense management: receipt capture, per diems, mileage and reimbursements via payroll or bank transfer. Source
• Expense on the Business plan is free for 5 monthly users, then $15 per user per month. Source
• No dedicated multi-entity billing feature is described. Transactions can carry legal-entity fields that sync to accounting. Source

Checked 14 October 2026

silentVIP

• No corporate card and no expense-management product. Bookings are billed to the company, charged to a company card or marked employee-paid. Employee-paid items go to your expense system as a file.
• Invoices per legal entity, with every charge allocated to an entity, department and project when it's booked.
• Refunds are tracked from requested to received, and unused ticket credits are tracked to expiry and applied to new bookings.

Navan

• Accounting: NetSuite, Sage Intacct, Xero and Campfire on the integrations page. The expense FAQ also names QuickBooks Online, Sage and Datev. Source
• HR: ADP, BambooHR, Gusto, HiBob, Personio, Rippling, Workday and an SFTP option. Source
• Sign-in: Okta (SSO and SCIM), Entra ID, Google Workspace, OneLogin, SAML 2.0 and others. Source

Checked 14 October 2026

silentVIP

• Everything is file-based: journal files for QuickBooks Online, Xero and NetSuite, a general ledger file, expense files for Expensify and SAP Concur, and an HR roster import.
• Exports that fail because data is missing show the rows to fix.
• Sign-in is by email link. There's no SSO or SCIM today.

Navan

• Advanced Analytics powered by ThoughtSpot, with drill-downs and threshold alerts. The plan that includes it isn't stated. Source
• Admin reports on bookings, transactions, out-of-policy spend and carrier share, plus custom dashboards. Source
• Carbon dashboards by department and travel mode (DEFRA, TREMOD or ICAO methods, per a 2024 post). Source

Checked 14 October 2026

silentVIP

• Dashboard of spend by entity, department, project, supplier and traveller, with policy exceptions, outstanding refunds, unused credits and data coverage. Every table downloads as CSV.
• A monthly report with findings, recommended actions, owners and follow-up dates.
• Flight emissions estimated with UK government (DESNZ) factors.

Navan

• In-house agents available 24/7 by chat or phone. Source
• No response-time commitment for human agents is published. Source
• Ava, an AI agent, resolved 54% of support requests in November 2025, by Navan's figures. Source
• Enterprise plan: a designated account executive and customer success manager. Source

Checked 14 October 2026

silentVIP

• Urgent help 24 hours a day, 7 days a week; office hours 8am–8pm ET and 8am–8pm AET, Monday to Friday.
• Published commitments for urgent issues: acknowledgement within 5 minutes and ownership within 15 minutes.
• A named person owns each issue until it's resolved. No AI agent handles client requests.

Navan

• No standard timeline published. Navan's blog says most companies go live in weeks, not months. Source
• Business plan is self-serve. Enterprise includes custom implementation. Source

Checked 14 October 2026

silentVIP

• 4 to 6 weeks, in eight stages with a named owner and your responsibilities at each stage.
• Existing bookings, unused tickets and open refunds move over on a tracked list.

Navan

• Business plan (up to 300 employees): travel booking is free, with no per-trip fee. Navan says it is funded by travel providers' commissions. Source
• Enterprise pricing is by quote. No minimums are published. Source

Checked 14 October 2026

silentVIP

• Published fees: $8 per active traveller per month for platform access, plus a fee per booking. Minimum $600 a month minimum.
• No commissions from airlines or hotels.