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A complete written list, with any supplier income either passed to you or shown on your invoice.

One published schedule that covers every booking type, applied the same way on every invoice.

A named price for each, or a plan where changes are included, stated in the contract.

A stated price per call, or included, with the hours that count as after hours defined.

The minimum and the definition written into the order form, with an example month worked through.

Every fee itemized on its own line, so finance can total fees for the year without asking.

Credits listed by traveler, airline, value and expiry, flagged before they expire, applied to new bookings, and handed over in full at exit.

Each refund tracked from requested to received, with outstanding and received amounts reported separately.

One-off fees fixed in the proposal, and fee changes only at renewal with written notice.

Named teams for each time window, and an honest description of any partner involved.

Written times for acknowledgment and for an agent taking ownership, reported to you, with service credits if they're missed.

One named agent owns the case, rebooks, moves the hotel and ground transportation, updates costs and approvals, and closes it.

Every channel feeds one case history for the trip.

A clear description of who runs groups, how they are priced and how attendees are tracked.

Every agent works from the same booking record and policy, including after hours.

A named person, a review on a fixed schedule, and a written summary with actions after each one.

A written escalation route with time limits at each step, open to travelers and to your travel manager.

One policy check on every route, with out-of-policy bookings recorded the same way whichever route was used.

The traveler's reason, the cost difference against the best in-policy option, and the history, in one view.

A change that costs more or breaks policy goes back for approval, and smaller changes don't.

Restricted destinations set in the policy, applied on every booking route, and reviewed with you.

Dated delegation that routes requests automatically and is recorded.

Allocation captured at booking, editable by finance with a record of each change, and invoices split by entity.

Your rates loaded at implementation, shown to travelers, and reported so you can see how often they were used.

A clear statement of what they can and can't capture, and reports that show coverage rather than hiding the gap.

Any report downloadable as CSV at no charge, and a full export, with a date, written into the contract.

Spend shown net of refunds, outstanding and recovered amounts kept apart, and coverage shown on each report.

An honest description of each connection, with a trial run before launch.

The documents they have, shared under NDA, and a plain statement of any they don't have yet.

Written retention periods, role-based access, and a record of who changed what.

A notification window written into the agreement.

The accreditation number and the name of any host agency or consolidator involved.

A clear method, usually matching incidents to trips on file, with check-ins recorded and unanswered ones escalated.

A term you're comfortable with, renewal terms you can see, and notice you can realistically give.

A convenience exit after a set period, with notice and no termination fee.

A pilot period written into the agreement, with an exit at the end and no penalty.

A service level schedule attached to the agreement, with credits and a way to claim them.

Data returned by a set date, and written cooperation with your next provider on everything still open.

A cap you have reviewed with counsel, tied to a meaningful amount such as a year of fees.

None, or commitments you've modeled against a quiet year.

A dated plan with owners on both sides and a named lead from the vendor.

A single checklist of items, each with who provides it.

A reconciled list of credits and refunds, and a clear rule on who services trips booked before launch.

Rules tested against a recent quarter of your actual trips, and signed off by you.

A trial export accepted by your system before go-live.

Short sessions by role, plus written guides people can find later.

Close monitoring after go-live and a review with findings at a set date.