Switching from Navan
Move from Navan without a gap
Keep booked trips where they are, bring your people and policy across, and run both side by side for 30 days before anyone has to change.
Why companies look again
What tends to prompt the switch
Every company's reasons differ. These are the ones we hear, with a source where the point is about Navan.
Above 300 employees, the price isn't published
Navan's free plan stops at 300 employees (pricing page, checked Oct 16, 2026). Above that, its 10-Q says customers pay a per-trip or per-transaction fee on annual or multi-year contracts, and the amounts aren't published (10-Q). Our fees are on the pricing page, and you can price a year yourself.
Wanting a named person on problems
A named account manager is part of Navan's Enterprise plan, not Business (pricing page). With us: Managed and Enterprise clients have a named account manager. Essentials clients are served by a shared team, with a named lead through implementation. A named person owns every issue until it's resolved, and you can see who it is.
Approval before booking, at more than one level
Navan's August 2026 policy update lists multi-level approvals as "Expected Soon" (Navan blog). Ours happen before anything is booked, and a change after approval is approved again.
Paying for service, not through commissions
Clients pay our published fees. We don't take commissions from airlines or hotels. Where a preferred-partner hotel program adds benefits such as breakfast or upgrades, those benefits go to the traveler, and any program fee paid to us is disclosed on your invoice.
For the full, sourced comparison, including where Navan does more, see silentVIP and Navan side by side.
What moves
People and policy move. Booked trips stay.
Moves to silentVIP
- Travelers, roles and departments, from your Navan user export or HR roster
- Your travel policy and approvers, which we load and you confirm
- Unused ticket credits, recorded with airline, value and expiry
- Loyalty numbers and preferences, from profiles or the import
Stays with Navan until flown
- Trips already booked: Navan services them as booked
- Refunds Navan is already chasing
- Expense reports and cards, if you use them
Your import in the portal
Upload your Navan exports under Import from Navan in the client portal. You see a preview of every person and credit before anything is saved, and rows with problems are listed with the fix.
Available to travel managers after you create your account.
The plan
A 30-day parallel run
Days 1–5: Set up and import
We create your account and import people, roles and departments from your Navan user export or HR roster. You confirm policy and approvers; we load them.
Days 6–10: Pilot group goes live
One team (often finance or a frequent-travel department) books with us. Everyone else stays on Navan. Unused tickets from the export are recorded with expiry dates.
Days 11–25: Run side by side
Weekly check-in: response times, quotes, approvals and invoices for the pilot group, against what the same people saw on Navan.
Days 26–30: Decide and move
If the pilot works, everyone moves: new bookings come to us, existing Navan trips are flown as booked, and Navan is closed once its last trip has flown and refunds are in.
Early clients can start on a 90-day pilot: A 90-day pilot: the monthly minimum is waived for the first three months, and you can leave at the end of the pilot with no penalty, as set out in the pilot clause of the agreement.
Questions
What travel managers ask before switching
Do our upcoming Navan trips have to move?
What happens to unused Navan ticket credits?
Can we run both for a while?
Do we lose SSO?
Will our travelers have to search and book differently?
Plan your switch from Navan
Bring a recent Navan export and your policy. We'll show your program on silentVIP and a 30-day plan for your company.
Already a client? Get travel support.