Booking
Choose with the whole price in front of you
Travellers and assistants submit a trip request. Our team returns options, options within 4 business hours, each with the total price, the fare rules and its policy status. The booker compares them and selects.
Walk-through
From request to confirmation
What each option shows
No surprises after you click
- Total price: base fare, taxes, extras such as bags or seats, and the silentVIP service fee
- Fare restrictions: fare brand, change fee or rule, cancellation and refundability
- Baggage: what's included and what has been added
- Hotels: nightly rate, number of nights, total and the cancellation deadline
- Policy status: in policy, or out of policy with the rule it breaks
- Pending approval: who it's waiting for and since when
How booking works today. Options are sourced by our specialists, not by an automated search. Live self-service search across airline and hotel inventory is not offered today. It is planned for 2027.
Out of hours: Requests that arrive after 6pm are quoted from 8am the next business day, unless they are marked urgent.
After booking
Changing a flight, cancelling a hotel
On the phone
The same options on a phone
The portal works on any phone browser: requests, comparing options, approving, itineraries and documents.
Booking for someone else
Assistants book without sharing logins
An assistant picks any traveller they're authorised for. The traveller's own policy, approver and profile apply, and the booking records who made it.
Evidence
What customers report
Example stories shown until approved customer stories are supplied. They describe no real company.
Questions
Practical answers
Can I search and book flights myself, instantly?
How quickly do options come back?
What does the service fee cost?
Can an option expire?
Can guests be booked?
See a booking from request to invoice
We'll book a trip on a fictional company, including an out-of-policy choice and a change.